Privacy Policy

1. Information We Collect

We collect the following types of information when you use our services, visit our website, or interact with us:

• Personal information: Name, address, phone number, and email address when you use our services or submit forms
• Shipping information: Sender and recipient addresses, package descriptions, and declared values as required by carriers
• Payment information: Processed securely at point of sale through PCI-compliant systems. We do NOT store credit card numbers.
• Mailbox and subscription information: For mailbox rental and virtual mailbox services, we collect identification and a completed USPS Form 1583 as required by federal law
• Digital and website information: IP address, browser type, pages visited, and referring URLs collected through analytics tools
• Communication information: Email address and phone number when you opt in to marketing or transactional communications
• SaaS and tracking tools: Shipment tracking data, delivery preferences, and notification settings

2. How We Use Your Information

We use the information we collect to:

• Provide requested services, including shipping, printing, notary, mailbox rental, and other business services
• Process payments and manage subscriptions
• Communicate with you about orders, tracking updates, and appointment reminders
• Send marketing communications if you have opted in, such as promotions, service updates, and newsletters
• Improve our services and website experience
• Comply with legal requirements, including passport applications, notary records, and USPS Form 1583
• Prevent fraud and protect our business

3. Information Sharing

We may share your information in the following circumstances:

• With shipping carriers (UPS, FedEx, USPS, DHL) as necessary to process your shipments
• With print partners to fulfill print orders
• With virtual mailbox partners (Anytime Mailbox, iPostal1, PostScan Mail) for digital mailbox services
• With government agencies as required by law, including passport applications and notary records
• With payment processors for transaction processing

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

We do NOT share your email address or phone number with third-party marketers.

We may share anonymized, aggregated data for analytics purposes.

4. Email & SMS Marketing

We respect your communication preferences:

• We send marketing emails and SMS only to those who opt in
• You can unsubscribe at any time via the unsubscribe link in emails or by replying STOP to SMS messages
• We comply with the CAN-SPAM Act and TCPA regulations
• We use email marketing platforms to manage communications; these platforms are bound by data processing agreements
• We do not sell your contact information to other businesses

5. Data Security

We take the security of your personal information seriously:

• We implement reasonable physical, technical, and administrative security measures to protect your data
• Payment processing is handled through PCI-DSS compliant systems
• Employee access to personal data is limited to those who need it to perform their duties
• We use SSL/TLS encryption on our website

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies. The categories of data captured include:

• Web analytics — page views, traffic sources, session duration, referrer
• Product analytics — event tracking, conversion funnels, feature usage
• Behavioral analytics — heatmaps, scroll depth, click patterns, session replay
• Advertising and conversion measurement — ad attribution, audience signals, pixel-based tracking
• You can control cookies through your browser settings; disabling them may affect website functionality
• We do not respond to Do Not Track signals, consistent with current industry standards

6a. Analytics and Advertising Partners

We use multiple analytics, behavioral-tracking, and advertising providers so we can measure how the site performs, understand how visitors use it, and improve our services. We use this information for site optimization, product improvement, fraud/security purposes, and advertising. We do not sell personal information.

The specific providers we use today include: Google Analytics, Microsoft Clarity, Microsoft Advertising, Meta Pixel, Mixpanel, Amplitude, and PostHog. We may add, remove, or replace providers as our needs change; the categories above describe the kinds of data captured regardless of which provider is active.

Specifically, we partner with Microsoft Clarity and Microsoft Advertising to capture how you use our website through behavioral metrics, heatmaps, and session replay. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

7. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations:

• Shipping records are retained per carrier and legal requirements
• Notary records are retained as required by Kentucky state law
• Mailbox rental records are retained for the duration of the rental plus one year
• Marketing contact information is retained until you unsubscribe
• You may request deletion of your data, subject to legal retention requirements

8. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your data, subject to legal requirements
• Right to opt out of marketing communications
• Right to know what information we have collected about you

To exercise these rights, contact us at support@horizonpacknship.com or visit either location.

9. Children's Privacy

We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

10. Third-Party Links

Our website may contain links to third-party websites, including those of shipping carriers and partners. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this privacy policy periodically. Changes are effective when posted on this page. We encourage you to review this policy from time to time.

12. Contact Us

Questions about this privacy policy? Contact us at support@horizonpacknship.com or visit either location: